Return Policy

Gulf Crate – 7-Day Return & Refund Policy

At Gulf Crate, we want you to love your lifestyle essentials and gadgets. If you are not completely satisfied, we offer a straightforward 7-Day Return Policy in full compliance with UAE Consumer Protection laws.

1. Return Window & Conditions

You have 7 calendar days from the date of delivery to request a return. To qualify for a full product refund, items must meet the following criteria:

Unused & Pristine: Items must be completely unused, clean, and free of wear or scratches.
Original Packaging: Items must be in their original retail box, with all factory seals, plastic wrap, and packaging intact.
Complete Components: All accessories, cables, manuals, and free gifts must be included.
Proof of Purchase: A valid Gulf Crate order number or invoice is required.

Important Note for Gadgets: Opened or unsealed electronics cannot be returned for a change of mind due to resale restrictions. They are only eligible if a manufacturing defect is verified upon unboxing.

2. Non-Returnable Items

We do not accept returns for:

Personal care or wearable items that make direct skin contact if their hygienic seals are broken.
Items explicitly marked as Final Sale or purchased during clearance/warehouse events.
Products damaged due to customer misuse, drops, or liquid exposure.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please report it to us within 48 hours of delivery. Provide clear photos/videos and your order details. We will arrange a free courier pickup and issue a swift replacement or full refund at no cost to you.

4. Return Shipping Fees

Change of Mind: The customer covers the courier pickup fee (AED 15 – 20, depending on your Emirate). Original shipping charges are non-refundable.
Defective/Wrong Item: 100% Free. Gulf Crate covers all pickup and replacement shipping costs.

5. How to Initiate a Return

Request: Email gulfcrate@gmail.com or message our WhatsApp channel with your order number and reason for return.
Schedule: Once approved (within 24–48 hours), we will send our courier partner to collect the package from your UAE address.
Inspection: We inspect the item within 3 business days of arrival at our warehouse to verify its eligible condition.

6. Refund Timelines

Cash on Delivery (COD): Issued via a Gulf Crate Store Credit Voucher (valid for 12 months) or via a UAE bank transfer (subject to a small bank processing fee).